Term and Conditions

Welcome to LOUS Supplies Shop (“we”, “us”, or “our”). These Terms and Conditions govern your access to and use of our website www.loussupplies.com and all purchases made through our platform. By accessing our site or placing an order, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Authorized Use

Our website is designed for industrial and commercial customers including facility managers, brewery/winery operators, procurement professionals, and safety officers. Personal use is permitted but our products and services are optimized for business operations.

1.2 Intellectual Property Rights

All content on this site, including product descriptions, images, logos, and technical specifications, is the property of LOUS Supplies Shop or our suppliers and protected by international copyright laws. You may not:

• Reproduce, distribute, or modify any content without express written permission
• Use our product information or images for commercial purposes beyond purchasing
• Reverse engineer any proprietary equipment designs

Note: Technical specifications for brewery/winemaking and athletic field equipment may be subject to additional manufacturer restrictions.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our industrial supplies including:

• Athletic field equipment dimensions and materials
• Brewery/winemaking system specifications
• Material handling capacity ratings
• Safety supply certifications

However, minor variations may occur due to manufacturer updates. Contact us at [email protected] for current technical details before ordering custom configurations.

2.2 Product Availability

Inventory status shown online reflects real-time warehouse data but may change rapidly for high-demand facility supplies. We reserve the right to cancel orders for unavailable items, with prompt notification.

3. Ordering and Payment

3.1 Order Process

Orders constitute an offer to purchase, which we accept when we:

1. Send an order confirmation email, and
2. Ship the product(s) with tracking information

3.2 Pricing

All prices are in US Dollars and exclude:

• Shipping fees (unless qualifying for free shipping)
• International customs duties/taxes
• Installation or special handling charges

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at order placement. For security, we never store complete payment information on our servers.

3.4 Order Changes/Cancellations

Requests must be made within 2 hours of ordering by calling [Insert Contact Number]. Changes cannot be guaranteed after order processing begins.

4. Shipping and Delivery

4.1 Processing Time

Orders ship within 1-2 business days (excluding weekends/holidays). Delays may occur for:

• Custom-configured brewery equipment
• Oversized athletic field supplies
• International documentation requirements

4.2 Shipping Options

Method	Carrier	Cost	Delivery Time	Best For
Standard	DHL/FedEx	$12.95	10-15 business days	Urgent facility needs
Free Shipping	EMS	Free ($50+ orders)	15-25 business days	Non-urgent bulk orders

4.3 International Shipping

We ship globally except to certain Asian countries and remote regions. International customers:

• Are responsible for all customs duties/taxes
• Must provide complete/accurate address details
• May experience additional delays (5-7+ business days)

4.4 Delivery Issues

Report undelivered or damaged shipments within 3 business days to [email protected] with:

• Order number
• Photos of damage (if applicable)
• Carrier tracking information

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items meeting these conditions:

• Original packaging and tags intact
• Unused condition (except for quality verification)
• Proof of purchase provided

5.2 Non-Returnable Items

For safety and hygiene, these cannot be returned:

• Opened PPE/safety supplies
• Installed material handling components
• Custom-cut athletic field materials
• Brewery systems with sanitary seals broken

5.3 Return Process

1. Email [email protected] within 15 days to request RMA
2. Ship items with RMA number clearly visible
3. Allow 5 business days for inspection upon receipt

Note: Return shipping costs are the customer’s responsibility unless the return results from our error.

5.4 Refunds/Exchanges

Approved returns will be processed as:

• Refunds: Issued to original payment method within 5 business days (minus shipping fees)
• Exchanges: Shipped within 2 business days of approval

6. Liability and Disclaimers

6.1 Product Use

Customers are responsible for:

• Proper installation of equipment
• Following all manufacturer safety guidelines
• Compliance with local regulations (especially for brewery/winemaking equipment)

6.2 Limitation of Liability

LOUS Supplies Shop shall not be liable for:

• Consequential damages from product use
• Shipping delays beyond our reasonable control
• Misuse of industrial equipment
• Costs exceeding the purchase price of items

6.3 Warranty Information

Most products carry manufacturer warranties. Contact us for warranty claims processing assistance.

7. General Provisions

7.1 Governing Law

These terms are governed by Pennsylvania law. Disputes shall be resolved in Philadelphia courts.

7.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

7.3 Contact Information

For questions about these Terms:

LOUS Supplies Shop
4050 Pheasant Ridge Road
Philadelphia, PA 19135 USA
Email: [email protected]
Phone: [Insert Contact Number] Hours: Mon-Fri 8:00 AM – 5:00 PM EST