At LOUS Supplies Shop, we’re committed to providing professional-grade supplies with efficient delivery solutions. Below you’ll find answers to common questions about our products and services tailored for facility managers, brewery professionals, and industrial operations.

Product Questions

What industries do your products serve?
We specialize in supplies for athletic field maintenance, brewery & winemaking operations, facility management, material handling, workplace safety, and shipping needs. Our products are designed with industry professionals in mind.
Are your products suitable for commercial/industrial use?
Absolutely. All LOUS supplies are commercial-grade and selected specifically for durability in professional environments. Many of our customers include facility management teams and production operations.
Do you offer bulk purchase discounts?
Yes, we provide volume pricing for facility supplies and brewery equipment. Contact our customer service at [email protected] for customized quotes on large orders.

Shipping & Delivery

What are my shipping options?
We offer two reliable options:
1. Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 business days after dispatch
2. Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch
All orders process within 1-2 business days.
Do you ship internationally?
We ship worldwide except to some Asian countries and remote regions. During checkout, simply enter your address to confirm service availability to your location.
How can I track my order?
You’ll receive a tracking number via email once your order ships. For urgent athletic field supplies or time-sensitive brewery equipment, we recommend our Standard Shipping for more detailed tracking updates.
Can I schedule recurring deliveries for facility supplies?
Many of our facility manager customers set up regular shipments for items like safety supplies and trash receptacles. Contact our team to arrange automated deliveries that match your inventory cycle.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store complete payment details on our servers.
Do you offer business accounts?
Yes, we provide business accounts with features like purchase tracking and streamlined reordering. Ideal for breweries, facilities teams, and athletic departments. Email [email protected] to set up your business account.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from delivery date. Contact our customer service at [email protected] to initiate returns for quality-assured replacements. Note: Shipping costs are non-refundable unless the return is due to our error.
What if my material handling equipment arrives damaged?
We take special care with fragile items, but if damage occurs, contact us immediately with photos of the damaged packaging and product. We’ll arrange for replacement at no additional cost.
Can I exchange brewery equipment for a different size/model?
Yes, within the 15-day return period. Contact our team who understands winemaking and brewery needs to facilitate the exchange process efficiently.

Pro Tip: Facility managers can maximize budgets by planning shipping supplies orders in advance and utilizing our free shipping option for recurring needs.

Have other questions? Our industry-experienced team is ready to help at [email protected] or through our website chat.